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September 2014

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Enabling True Unified Communications Solutions for Customer Care with Microsoft Lync Server 2013

September 30, 2014

by Jeremy Puent, Product Manager at Clarity Consulting

The term, “Unified Communications” is a buzz word that’s thrown around a lot nowadays. Unless you’ve been living under a rock, you know that Unified Communications is taking the industry by storm. As the UC market continues to grow, and the legacy systems try and catch the shooting star, the term is now being applied to products that, while on the surface seem unified, are really just a mix of independent products and infrastructure tied with a front-end bow to look like a single product.  Let’s face it, it’s a lot easier to build a snazzy UI than it is to rebuild your communications products as a single piece of software.