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Lync in the Enterprise and Thinking "Big"

By Alan Percy, Senior Director of Marketing, AudioCodes

Lync Conference 2014As preparations come together for the upcoming Lync Conference in Las Vegas, one pattern seems to be emerging – Lync is making strong inroads in Enterprise.  Just looking at the end-customers expected at the event and the scheduled presenters, you can see a long list of household names, most of which are home to over 10,000 employees.  Large enterprises have some unique challenges, requiring their network architects to “think big”.  Big ideas and big solutions are required.

Just a few years ago, we heard the naysayers at the incumbents downplaying Microsoft’s chances in the enterprise – my how a few years of hard work can make a difference.

One example of a large enterprise that took the Lync challenge is Cargill, an international producer and marketer of food, agricultural, financial and industrial products and services.  During a recent interview with Joe Milledge, Voice Architect, Cargill, he commented “With 142,000 employees globally and 67 countries, our challenge of implementing Lync are quite unique.  Our conferencing costs were growing roughly 20% year-over-year, which was a strong incentive for change.  Our goal was to replace 80% of the conferencing expenses with 20% cost and effort – Lync has us well on the way in achieving this goal”  Cargill achieved their goals, utilizing 10 AudioCodes Mediant Gateways, facilitating voice call-in and call-out features for their Lync conferencing.

Another example of Lync success in the enterprise comes from Amgen, a major biologic and medical treatment manufacture that employs over 20,000 and maintains facilities around the globe.  Their journey to Lync started very early with LCS in 2005, following the development of OCS and eventually Lync when in 2011 they were able to move beyond pilot projects.  Now in 2013 they have 15 sites fully integrated with over 4,000 enterprise voice users.  “At Amgen, we enabled our Lync conferencing in July 2013 and now host between 50 and 60 thousand conferences every month”, according to Matt Humphreys, Personal Communications Service Owner, Amgen.

“Nearly 60% of enterprises with over 500 seats are deploying or planning to deploy Lync” -     Infotrack

While massive improvements have been made in the Lync software and architecture, the hardware platforms and management systems surrounding Lync have seen some big changes too. 

A key element that enabled enterprise-class scaling for Lync noted above was the introduction of the Survivable Branch Appliance, a network element that provides connectivity and survivability at branch offices, schools, manufacturing plants and other remote locations.  Bringing a stand-alone set of Lync software and hardware together that allows continued operation in cases where network connectivity is lost.

AudioCodes Mediant 9000 SBCTo support larger enterprise deployments, we here at AudioCodes have pushed the scale of our One Voice for Lync product portfolio to new limits with the announcement of the Mediant 9000, a high-density Enterprise SBC that supports upward of 16,000 sessions – sufficient for nearly every enterprise.

It doesn’t stop there, this week AudioCodes also addresses the challenge of managing large Lync networks with the announcement of One Voice Operations Center, a software suite of network monitoring and element management systems that will make Lync network management easier and reduce the operational costs of large networks.

With these new elements, the platform is set and I expect to see many more enterprise wins with Lync going forward.

You too can “think big” and join me in the discussion at the Lync Conference 2014 by visiting us in booth #625, during a brief partner technology presentation in the Lync Partner Theater on Tuesday, February 18th at 3:50 PM or during the “Leveraging Lync’s Ecosystem” session on Wednesday February 19th at 2:45 PM.

If you can’t make it to Las Vegas, you can still participate in the conversation –  via email or on Twitter @AlanDPercy

Thumbnail image for AudioCodes Gold Competency LogoAudioCodes, a Microsoft Communications Gold Competency partner, designs, develops and sellsAudioCodes One Voice for Lync, a comprehensive portfolio of voice networking technology, professional services and global support, optimized for Microsoft Lync and Exchange Unified Communications solutions. Sold through a global network of highly-trained reseller partner community, AudioCodes One Voice for Lync simplifies the selection, implementation and support of Unified Communications. Whether deployed on-premise or in the cloud, AudioCodes is the One Source for Microsoft-certified products and services.  To learn more, visit:

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