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Is VoIP Jitter, Delay and Packet Loss the Best Measure of Voice Quality?

June 22, 2016

By Yossi Zadah, VP One Voice Operation Center Business Line, AudioCodes

"One of the values that I think men in particular have to pass on is the value of empathy. Not sympathy, empathy. And what that means is standing in somebody else’s shoes, being able to look through their eyes.” Barack Obama

Empathy – being able to feel sorry for someone else’s troubles – is a basic ingredient for good mental health. However, sometimes, when irony is involved, empathy might turn to ambivalence. 

How IT Managers Can Better Manage Skype for Business IP Phones

June 14, 2016

By Yaniv Kitlaru, AudioCodes

It was a freezing, snowy night, just a few days before Christmas.

I was on one of my road trips in Germany looking at the biggest Christmas tree in the world, while trying to warm my soul with a good, local Gluh Wein. Then my mobile phone disturbed the tranquility of the moment. One of my IT manager customers was calling. I had to answer.

Migrating to Skype for Business Cloud PBX: Play by Play Analysis

June 1, 2016

A Microsoft, Ovum and AudioCodes Joint Webinar 
June 14, 2016    11:00 AM EDT

Register Here

Join our host, Eric Bauer, for an exciting play by play analysis of Migrating to Skype for Business Cloud PBX. As we walk through the plays necessary to secure the win, you will better understand what needs to be considered within your organization as you start down the path to Cloud PBX.

Key Topics for Discussion:

  • The Pre-game Analysis: Skype for Business Cloud PBX industry adoption trends
  • The Sustained Drive: Living with BYOSIP, interoperability, migration and co-existence issues
  • The Audible – Adapting to Requirements: The case for a hybrid deployment and maintaining local PSTN connectivity
  • The End Around: Getting past resistance when introducing a new UC experience
  • The Two Minute Drill: Getting the deployment right calmly and quickly while under pressure
  • The Post Game Analysis: Final thoughts
Register Here

Guest Commentators: 

Jamie Stark

Senior Product Marketing Manager, Microsoft

The Great Market Reaction to Microsoft's Skype for Business Cloud Connector Edition: Why I shouldn't have been Surprised

May 26, 2016

By Barry Spielman, Director of Marketing Operations, AudioCodes

Among the responsibilities I have in my marketing position at AudioCodes, I manage campaigns. So when I was asked to run a campaign for AudioCodes’ new appliance for Skype for Business Cloud Connector Edition, I treated it like I do any of the other campaign topics. Little did I know how hot the subject would become.

Rarely have I seen such a strong response to a marketing campaign.

Migrating to Skype for Business Cloud PBX the Smart Way

April 15, 2016

Moving towards Cloud PBX

The rapid rise of Microsoft’s Skype for Business is a strong incentive for enterprises to consider deploying the popular Unified Communications suite. The Company’s most recent announcements regarding their on-line version and the replacement of on-premises based PBX with Cloud PBX are also compelling in a period in which the trend to the Cloud is almost universal. However, despite the technical and business advantages of Skype for Business UC, there are many reasons why organizations might want to hold on to a legacy voice system on a temporary or permanent basis. Reasons vary and can range from the need to maintain specialized functionality such as contact centers or alarm systems to investment protection for legacy equipment, to the current functionality gap between the on-premises and cloud-based offerings and even objective availability and regulatory requirements which may mean that Skype for Business Online may not be available at various locations around the world for the foreseeable future.

Start the Transition to Cloud PBX today with a Hybrid Hybrid Environment

January 21, 2016

By Mike Erps, Solutions Manager, Unified Communications, AudioCodes

One of the biggest challenges today with the vision of transitioning to Microsoft’s recently released Cloud PBX revolves around matching business needs with available features. Although Cloud PBX is on a rapid pace to parity with Skype for Business Server, some of the advanced features are only available on-premises for the foreseeable future. For example, a user who migrates to Cloud PBX today won’t be able to take advantage of features like response groups or integration with contact center software.  In addition, the organization will not be able to use existing analog / fax lines or common area phones. 

Taming the Dial Plan Spaghetti Monster (By Andrew Prokop)

January 11, 2016

As appeared on No Jitter, January 11, 2016

By focusing on the network dial plan and number normalization aspects of session management, an enterprise can tame the dial plan beast.

 I have been making and answering telephone calls for over 50 years, and yet I still struggle when it comes to remembering the numbers of most of the people I see and work with on a daily basis. Heck, I couldn't even tell you the telephone numbers of my kids' cell phones.

That's not because I have digit phobia.

Are You Stuck in the Fog on Your Way to the Cloud? A practical approach to migrating (the right) users to Cloud PBX

December 2, 2015

Many organizations are stuck in the fog of complexity as they move towards the promise of communications in the cloud. Recent Microsoft announcements surrounding enterprise voice for Skype for Business in the cloud have caused significant waves – and no small amount of confusion – in the market.  Cloud PBX and PSTN calling will undoubtedly have a dramatic impact the way organizations communicate.  Since the online offering does not yet have all the features of Skype for Business server, it is important that enterprises evaluate needs carefully and plan their users’ migration to the cloud accordingly.  

Analog Is Still a Big Deal, Enter the AudioCodes MediaPack 1288 (by Anthony Caragol)

November 5, 2015

This is taken from Anthony Caragol's Skype for Business Blog

It’s a new world, it’s a new model, SIP is king and Unified Communications has supplanted standalone telephony.  We are always connected, we have endless choice for effective communication,  we can start large video conferences from a disposable device in our pockets, we live in the future.  So why am I so excited about this new high density analog gateway from AudioCodes?

In a perfect world, analog would be dead, but we live in the real world with legacy processes and systems that need to be brought forward.

Attaining SIP Resiliency through HA SBCs (by Andrew Prokop)

November 4, 2015

The need for businesses to remain on-line at all times, if the connection to the service provider or on premise equipment should go down, is a critical one. And it is critical for all businesses, large and small alike.

This week, Andrew Prokop, Director of Vertical Industries at Arrow Systems Integration, featured a blog entitled, High Availability Session Border Controllers Down and Dirty, on his SIP Adventures blog. The full article appeared in No Jitter

The subject is important and we at AudioCodes have also blogged on this subject in the past. 

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